PhilHealth

PhilHealth EPRS TOTP Authentication: Security Setup Guide

Learn how to set up TOTP authentication for PhilHealth EPRS. Step-by-step guide for Google Authenticator and Microsoft Authenticator security setup.

By Pinoy Benefits Team •

PhilHealth has implemented Time-Based One-Time Password (TOTP) authentication for the Electronic Premium Remittance System (EPRS). This guide explains how to set up and use TOTP for enhanced account security.

What is TOTP Authentication?

TOTP generates a unique, six-digit code that refreshes every 30 seconds. You’ll need this code plus your password to access the EPRS, adding an extra layer of protection against unauthorized access.

Why TOTP Matters

BenefitDescription
Enhanced SecurityDynamic codes prevent unauthorized access
No SMS RequiredCodes generated offline by the app
Broad CompatibilityWorks with popular authenticator apps
User-FriendlySimple setup process

Compatible Authenticator Apps

Download one of these TOTP-compliant apps:

  • Google Authenticator - Download
  • Microsoft Authenticator - Download
  • Authy
  • LastPass Authenticator

Step-by-Step Setup

Step 1: Generate New Security Key

  1. Log in to PhilHealth EPRS
  2. You’ll be prompted to enter your OTP
  3. Click “Generate New Security Key”
  4. Check your registered email for instructions

Step 2: Download Authenticator App

Install your preferred TOTP app on your mobile device:

  • Available on iOS and Android
  • Free to download and use

Step 3: Scan the QR Code

  1. Open the email from PhilHealth
  2. Find the QR code provided
  3. Open your authenticator app
  4. Tap “Add Account” or ”+”
  5. Select “Scan QR Code”
  6. Point camera at the QR code

Step 4: Enter the TOTP Code

  1. Your app will display a 6-digit code
  2. The code refreshes every 30 seconds
  3. Enter the current code when prompted
  4. Setup complete!

Using TOTP for Login

Every time you access EPRS:

  1. Enter your username and password
  2. Open your authenticator app
  3. Find the PhilHealth EPRS entry
  4. Enter the current 6-digit code
  5. Click Login

Important: Codes expire every 30 seconds. If a code expires during login, wait for the new code and try again.

Important Reminders

Keep Your Email Updated

  • Ensure your registered email is active and accessible
  • Gmail is recommended for compatibility
  • Update credentials if your email is inactive

To Update Your Email

  1. Download the PhilHealth Online Access Form (POAF)
  2. Submit to your local PhilHealth office, or
  3. Email to your assigned P-AIMS officer

Secure Your Device

  • Use password or biometric lock on your phone
  • Don’t share your authenticator app
  • Back up your account if the app supports it

Avoid Unnecessary Key Generation

Do not click “Generate New Security Key” unless needed. This will:

  • Unlink your current TOTP setup
  • Require waiting for a new email
  • Need complete re-setup with your authenticator

Troubleshooting

Lost Access to Authenticator App

  1. Go to EPRS login page
  2. Click “Generate New Security Key”
  3. Follow setup steps with your new device

Code Not Working

  • Ensure your phone’s time is set to automatic
  • Wait for a fresh code (codes refresh every 30 seconds)
  • Make sure you’re using the correct account entry

No Email Received

  • Check spam/junk folder
  • Verify your registered email is correct
  • Contact your P-AIMS officer for assistance

Frequently Asked Questions

What if I don’t have a smartphone? Visit your local PhilHealth office or contact your P-AIMS officer for alternative authentication options.

Can I use the same app for multiple accounts? Yes, most authenticator apps support multiple accounts. Simply scan each QR code separately.

Is TOTP required for all EPRS users? Yes, all EPRS users must use TOTP authentication effective June 3, 2025.

What happens if I get a new phone? Generate a new security key and set up TOTP on your new device.

Getting Help

For assistance with TOTP setup:

ResourceContact
Local PhilHealth OfficeFind your LHIO
P-AIMS OfficerContact through your employer
PhilHealth Hotline(02) 866-225-88
Emailactioncenter@philhealth.gov.ph

TOTP authentication is a critical security measure to protect your EPRS account. Set up your authenticator app today and ensure your PhilHealth transactions remain secure.